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Frequently asked questions

About Snowsports Mayrhofen

Where is Snowsports Mayrhofen located?

Snowsports Mayrhofen is located in the centre of Mayrhofen and uses the Penken ski area. Our ski lessons start at the top of the Penkenbahn at the mountain station.

We also have our own ski rental in Mayrhofen, which makes it easy to combine ski lessons and equipment. The address is Tuxerstrasse 714.

Where do the ski lessons start and where is the meeting point?

Our ski lessons start at the top of the Penkenbahn, at the mountain station. The meeting point is at our yellow ski school hut.

From the centre of Mayrhofen you can easily reach the starting point with the Penkenbahn. The Penkenbahn is centrally located in Mayrhofen and easy to reach from the village. Once you arrive at the mountain station, follow the signs to the Snowsports Mayrhofen meeting point.

We recommend allowing plenty of time for the gondola ride, so everyone can start the lesson relaxed.

How long is the ride on the Penkenbahn?

The ride on the Penkenbahn takes about 15 minutes.

Also allow for possible waiting time at the lift, especially during busy holiday periods.

How early should I arrive for my first ski lesson?

Group lessons: we recommend arriving 30 minutes beforehand on your first ski day. This is because of the pre-ski assessment. After that, please arrive 15 minutes beforehand.

Private lessons: 5 minutes beforehand.

Make sure you already have your equipment when you arrive at the lesson.

How do I get from my hotel to the ski school?

This depends on the location of your accommodation.

Most guests travel via the centre of Mayrhofen to the Penkenbahn and take the gondola from there to the meeting point. Contact your host, or Snowsports Mayrhofen at +43 660 23 770 74. We're happy to help you figure it out.

Can I take the bus to the ski school?

Mayrhofen has public transport that connects many accommodations with the centre and the ski lifts.

Is Snowsports Mayrhofen suitable for international guests?

Yes. Snowsports Mayrhofen welcomes guests from many different countries and offers ski lessons in multiple languages.

This means Dutch, German and other international guests can take lessons in a language they feel comfortable with.

If you have any questions about this, please contact us at info@snowsportsmayrhofen.com or via WhatsApp: +43 660 23 770 74

Which languages do the ski instructors of Snowsports Mayrhofen speak?

Our ski instructors speak several languages, including:
• Dutch
• German
• English

You can indicate a language preference when booking. We can never guarantee this preference.

Do you offer Dutch ski lessons in Mayrhofen?

Yes, Snowsports Mayrhofen regularly works with Dutch-speaking ski instructors. This makes our ski school a great choice for Dutch and Belgian families who would like their children to be taught in their own language. Lessons are also available in other languages.

Whether a Dutch-speaking instructor is available at your time depends on the schedule and the period. Please indicate when booking that you prefer Dutch instruction. We do our best to assign a Dutch instructor, but can never guarantee this 100%.

For children's group lessons, however, we do have a 100% Dutch instructor guarantee.

Are there Dutch ski instructors during the Christmas holidays?

During busy holiday periods we work with a larger team, so Dutch-speaking ski instructors are regularly available.

We recommend booking early if a specific language is important to you.

Are there Dutch ski instructors during the spring break?

During the spring break too, Dutch-speaking ski instructors are regularly present.

Because availability differs per season and week, we recommend stating your preferred language when you make your reservation.

Can I request a ski instructor who speaks my language?

Yes, when booking you can indicate which language you prefer.

We try to take this into account as much as possible, depending on availability. We can never guarantee this.

Can I request a specific ski instructor?

Yes, you can pass on a preference for a particular ski instructor, including for private lessons.

We try to take this into account, but cannot always guarantee it due to scheduling and availability.

Choosing a ski school in Mayrhofen

What makes a good ski school in Mayrhofen and what should I look for when choosing?

The best choice depends on your personal situation. When choosing a ski school, you can look at:

– location of the lessons
– languages in which lessons are given
– age groups
– group size
– experience with beginners and children
– options for private lessons
– combination with ski rental

Snowsports Mayrhofen offers group lessons, private lessons and ski rental in one location, for children, adults and families, with attention to different ages and levels. Lessons are given in Dutch, English and German. We work on a personal level.

If you have any questions, you can always email info@snowsportsmayrhofen.com or WhatsApp us at +43 660 23 770 74

Is Snowsports Mayrhofen suitable for beginners?

For beginners it is important that a ski school works with experienced instructors and offers lessons that match their level, with clear explanations, a calm build-up and good guidance.

Snowsports Mayrhofen offers dedicated beginner lessons in which participants learn the basics of skiing step by step, following the official Austrian ski teaching pathway.

All of our instructors are certified.

Is Snowsports Mayrhofen suitable for children?

For children, safety, fun and a suitable group division are important. Lessons need to match their age, level and independence.

Snowsports Mayrhofen offers children's ski lessons from a young age, with groups based on age and experience.

We offer lessons for kids (5 to 9 years), juniors (10 to 12 years) and teens (13 to 19 years).

To make it as much fun as possible, we work with theme days adapted to level and age, so children get the most out of their lesson in a playful way. More information: https://www.skischoolmayrhofen.com/skischool/groepslessen-kinderen/

Does Snowsports Mayrhofen offer ski lessons in English?

Snowsports Mayrhofen offers ski lessons in English.

English-speaking guests can indicate when booking that they would like an English-speaking ski instructor.

Does Snowsports Mayrhofen offer ski lessons in German?

Snowsports Mayrhofen offers ski lessons in German.

German-speaking guests can indicate when booking that they would like a German-speaking ski instructor.

Why do families choose Snowsports Mayrhofen?

Families often choose a ski school where children feel safe and receive guidance that suits their age and level.

Snowsports Mayrhofen offers children's lessons, private lessons and options for equipment rental.

Snowsports Mayrhofen makes sure that everyone in the family can take lessons with us at the same time, and can also pick up their equipment with us beforehand.

Snowsports Mayrhofen is very focused on children and works with theme days to make it as much fun as possible for the kids!

Is Snowsports Mayrhofen suitable for a first ski holiday?

Yes. For guests who are skiing for the first time, we offer beginner lessons in which the basics are built up calmly.

There are also suitable options for children who are on skis for the first time.

Every Sunday and Monday a beginners' group lesson starts, both for adults and for children. This group lesson can be booked up to and including Thursday.

If you would like to start a beginners' lesson on a day other than Sunday or Monday, we offer private lessons.

Can I arrange everything for my winter sports holiday with Snowsports Mayrhofen?

Yes. In addition to ski lessons, we also offer ski rental.

Many guests combine their ski lessons with equipment rental. This allows them to easily combine lessons and equipment and arrange everything for their winter sports holiday in one place.

Group ski lessons

Which group lessons does Snowsports Mayrhofen offer?

We offer group lessons for:
• children
• teenagers
• adults
• different ski levels

Groups are formed based on age, experience and level.

For which ages do you offer group lessons?

We offer group lessons for different age groups:
• children
• juniors
• adults

The exact group division is made based on age and level.

From what age can children take part in group lessons?

Children can take part in group lessons from the age of 5.

For younger children we are happy to look individually at what the best option is. A private lesson is often a better first introduction for young children.

Can my 4-year-old child take part in a group lesson?

In some cases we make an exception from around 4.5 years old.

Please contact us at info@snowsportsmayrhofen.com

Do you offer group lessons for adults?

Yes.

We offer group lessons for adults of various levels, from beginners to more experienced skiers.

Can I join a group lesson as a complete beginner?

Yes.

We have special beginner groups in which participants learn the basics of skiing step by step. These groups start on Sunday and Monday. Want to start on another day? Then we offer private lessons.

Do you have group lessons for advanced skiers?

Yes.

Advanced skiers can work on technique, posture, control and further development during group lessons.

Do you have lessons for children who can already ski?

Yes.

Children who already have experience are placed in a suitable group based on their level.

On which days do group lessons start and can I start any day?

Group lessons for beginners start on Sunday and Monday.

If you already have experience, you can also start the group lessons later in the week.

Children's group lessons run from Sunday to Thursday inclusive. Adult group lessons run from Sunday to Wednesday inclusive, and on Thursday if there is enough interest. On Friday and Saturday we only offer private lessons.

How long do group lessons last and are there morning and afternoon lessons?

Our group lessons last 3 hours per day. You can choose a morning or afternoon lesson, depending on availability.

The standard lesson times are:

– morning: 09:30 – 12:30
– afternoon: 13:00 – 16:00; we only offer these in specific weeks. Check our website for availability.

What should I do if the lesson I want to book is already full?

At Snowsports Mayrhofen we believe everyone should have the opportunity to take lessons, which is why we also offer afternoon group lessons in busy weeks.

You can also always contact us to look at other options when the lesson you want is full.

Email info@snowsportsmayrhofen.com or WhatsApp +43 660 23 770 74

Are afternoon lessons cheaper?

This applies to private lessons: a private lesson given in the afternoon is 25 euro cheaper.

You can find the current rates on our booking page.

Can I book a single day of group lessons?

Yes, when there is availability.

For beginners we often recommend several days, because repetition is important to get the hang of skiing properly.

Can I book multiple days of group lessons?

Yes.

Many participants choose several consecutive days to make progress faster.

Do lesson days have to be taken consecutively?

We recommend taking your lesson days consecutively. Our lessons follow a clear learning pathway that builds up step by step. If you miss a day, you may fall behind your group. Consecutive days also usually give the best learning results.

Would you rather have lessons every other day? Then we recommend private lessons.

Can I add extra days after my course has started?

Yes, when there is availability. Discuss this with your instructor before or after your lesson. If you already know earlier, please contact us via WhatsApp: +43 660 23 770 74.

Many guests decide during their holiday to take extra lesson days.

How are groups divided?

In group lessons we always do a 'pre-ski' to make sure everyone is placed in the right group. Groups are divided based on:

– age
– experience
– skiing technique
– language (where possible)

The aim is for every participant to end up in a suitable group.

Are groups divided by age only?

No.

Age is important, but level and experience also play a big role.

A child of the same age can, for example, have a different ski level.

How do I know which level to book?

When booking, you can indicate your experience.

If you're unsure, we're happy to help you choose the right group.

We understand that this level is an indication, which is why we always do a 'pre-ski' in group lessons. In private lessons the instructor will always talk to you first to determine your level and will never start on a slope that is too difficult. We believe a calm build-up is important for an enjoyable lesson experience.

What if I booked the wrong level?

Our instructors assess during the first lessons whether the group is suitable.

We understand that the level you indicated is an indication.

Can I switch groups during my holiday?

Yes, if the level is not a good fit.

The ski instructor and the ski school will look together at the best solution.

Can friends be in the same group together?

Yes, when their age and level are sufficiently similar. We can never guarantee this in advance, because it may turn out on site that the levels are too far apart.

Can parents and children take a group lesson together?

No. Children aged 13 and older join the adult group lessons, while children younger than 13 join a children's group.

Children and adults learn in different ways, so taking lessons together is not recommended.

How big are the groups?

Group size depends on:
• period
• level
• age
• availability

We aim for groups in which every participant receives enough attention. We therefore generally work with a maximum of 12 people. This may differ when the instructor is experienced enough and it works out better in terms of level.

How much personal attention will my child get in a group lesson?

Our instructors make sure every child receives guidance that suits their level.

For young children or participants who need extra attention, a private lesson can be an alternative.

What happens if there are too few participants for a group lesson?

When a group is too small, the ski school may adapt the lesson or offer an alternative.

This could, for example, be an adjusted lesson format.

Private ski lessons

Why choose a private lesson?

A private lesson offers maximum personal attention.

The ski instructor can fully tailor the lesson to:
• level
• pace
• personal goals
• learning preferences

Who are private lessons suitable for?

Private lessons are suitable for:

– complete beginners
– children
– families
– adults
– advanced skiers

We also offer options for people who need extra attention, such as children with a disability or certain forms of autism. Please contact us about this at info@snowsportsmayrhofen.com so we can look at the possibilities.

Is a private lesson suitable for beginners?

Yes.

For some beginners a private lesson is ideal because the ski instructor can focus completely on one person or a small group.

Is a private lesson suitable for advanced skiers?

Yes.

Advanced skiers can work on technique, posture, control and specific skills.

How much does a private ski instructor cost in Mayrhofen?

The price of a private lesson depends on:

– length of the lesson
– period
– number of participants

You can find the current prices on our website under private lessons.

How long does a private lesson last?

We offer several options, including lessons of 2 or 3 hours.

The exact times and options depend on availability.

Which times are available for private lessons?

Private lessons are available at various times throughout the day.

You can find the current time slots when booking.

How many people can take part in a private lesson?

Private lessons are suitable for individuals, families and small groups.

The maximum number of participants depends on the chosen lesson and the difference in level within the group.

Can families take private lessons together?

Yes. Private lessons are popular with families who want to learn to ski together, including with multiple family members. The ski instructor can adapt the lesson to different ages and wishes. Please note that young children (under 11) and adults learn very differently, so we advise against this when there are big differences in age and level.

Can children and adults take a private lesson together?

No. We advise against this because of different learning curves.

Can different levels take a private lesson together?

That is possible when the difference is not too big.

Discuss the experience of all participants in advance so that the lesson can be properly tailored.

Can I book the same private instructor for multiple days?

This is always our aim. Only in exceptional cases is it not possible. As a guest, you can always ask for a different instructor during multi-day private lessons.

Can I request a Dutch-speaking private instructor?

Yes. When booking you can indicate that you prefer a Dutch-speaking ski instructor. We will do our best to arrange this, but can never give a 100% guarantee.

We do have a 100% Dutch instructor guarantee for children's group lessons.

Can I request an English-speaking private instructor?

Yes.

We also offer private lessons in English.

Can a private instructor come to my hotel?

Our lessons normally start at the agreed meeting points.

Discuss any specific wishes with the ski school in advance. This time will be deducted from your lesson time.

Is two hours of private lessons enough?

That depends on the goal.

Two hours can be suitable for an introduction or targeted improvement. For bigger steps or more participants, many people choose longer lessons or multiple days.

Is a three-hour private lesson better than two hours?

A longer lesson gives more time for explanation, practice and repetition.

Which length suits best depends on level, fitness and goal.

For beginners we advise against three hours in a private lesson; we recommend a two-hour lesson instead. For groups (multiple participants in one private lesson) we recommend three hours.

This advice applies to private lessons. Our group lessons last 3 hours per day.

Can I learn to carve during a private lesson?

Yes.

Advanced participants can work on specific techniques such as carving during private lessons. Please state this when booking, so that we can assign a suitable instructor.

Can you help me improve my skiing technique?

Yes.

A private instructor can give personal feedback and choose exercises that suit your level.

Do you offer private lessons for children?

Yes.

Private lessons can be a good choice for children who need extra guidance or want to develop faster.

Can I book a private lesson if I'm only in Mayrhofen for one day?

Yes.

Private lessons are suitable for guests who have limited time but still want personal guidance.

Ski rental Mayrhofen

Where can I rent skis and how far is it from the Penkenbahn?

Snowsports Mayrhofen offers ski rental in Mayrhofen. Our rental location is at Tuxerstraße 714, 6290 Mayrhofen. Here you can rent skis, ski boots, poles, helmets and other winter sports equipment.

The location is centrally situated in Mayrhofen and easy to reach from the village. The ski rental is a short distance from the Penkenbahn, about a 5-minute walk. From here you can easily reach the Penkenbahn and the starting point of the ski lessons, so you can conveniently pick up your equipment before heading to your ski lesson.

Can I rent skis without booking ski lessons?

Yes.

It is possible to rent only equipment without taking ski lessons.

Which equipment do you rent out and can I rent my complete gear?

Yes, at our ski rental you can rent your complete ski gear. Among other things, we rent out:

– Beginner skis
– Carving skis
– All-round skis
– Ski boots
– Ski poles
– Helmets
– Snowboard equipment
– Funcarvers
– Freestyle skis
– Off-piste skis

Do you rent children's skis?

Yes.

We have equipment for children of different ages and levels.

Do you rent ski boots?

Yes.

Our rental has ski boots in various sizes.

Our staff will help you find the right size.

Do you rent helmets?

Yes.

A helmet can be part of the rented equipment.

Wearing a helmet is strongly recommended while skiing and is mandatory during our lessons.

Do you rent snowboard equipment?

Yes, we also offer snowboard equipment.

Which skis are suitable for beginners?

Beginners generally benefit from skis that are easy to control and suit their level. These are the Silver skis in our range.

Our staff are happy to help you choose suitable equipment.

Which skis are suitable for advanced skiers?

Advanced skiers can choose from equipment that suits their technique, experience and preferences. Our rental staff are happy to help you with this.

Which categories of skis do you rent and what is the difference between Silver, Gold and Platinum?

We offer different quality levels, so suitable equipment is available for different levels: Silver, Gold and Platinum.

– We recommend Silver skis for beginners.
– We recommend Gold skis for skiers who ski blue and red slopes.
– We recommend Platinum skis for skiers who want to carve or comfortably ski black slopes.

You can find the current categories and prices on our rental page.

Can I reserve my equipment in advance?

Yes.

Especially during busy holiday periods, we advise reserving equipment in advance. Reserving equipment in advance gives a 10 percent discount.

Can I pick up my skis the day before my first lesson?

Equipment can be picked up one day in advance. This is always possible one day before the reserved date, from 12 o'clock.

If you have booked your equipment from Sunday, you can pick up your equipment all day Saturday, to spread out the crowds a bit more.

For a relaxed start to your first lesson, we advise picking up your equipment the day before. If this is not possible but you have a lesson in the morning, please be at Tuxerstraße 714 when the rental opens at 8 a.m.

How long does it take to be fitted for skis and ski boots?

This depends on how busy it is and the number of people.

Allow plenty of time, especially during the Christmas holidays and the spring break.

If you have a lesson in the morning, pick up your rental equipment the day before. If that's not possible, be at Tuxerstraße 714 at 8 a.m.

What if my ski boots don't fit well?

If ski boots don't fit properly, you can always come back to the rental at Tuxerstraße 714.

Together we will see whether other equipment is more suitable.

Can I exchange my equipment for free during my rental period?

Yes. This is a service we offer to safeguard the quality of our rental.

If the equipment doesn't match your level or wishes well, we are happy to look at the options at Tuxerstraße 714.

What happens if the rented equipment is damaged?

In case of damage, we will look together at what happened and which conditions apply. To make sure you have a relaxed holiday, you can take out insurance for 10 percent of your rental amount.

Is the rental equipment insured?

You can take out insurance with us for 10 percent of the rental amount.

You are then insured against damage. For theft you are insured with an excess of 50 euro.

What happens if rented equipment is stolen?

In case of loss or theft, contact the rental shop immediately and follow the necessary steps. Call or WhatsApp +43 660 23 770 74.

Booking & reservations

How far in advance should I book ski lessons?

We recommend booking ski lessons as early as possible. The earlier you book, the greater the chance you can reserve your preferred time, language and instructor.

This applies especially during busy periods such as:

– Christmas holidays
– February holidays
– school holidays

Popular times and private lessons can fill up quickly.

Do ski lessons fill up quickly in Mayrhofen?

During busy holiday periods, availability can be limited.

Private lessons and popular children's lessons in particular are often booked early.

Can I also book on location?

We always advise against this. You then have no certainty of getting the lesson you want.

During quiet periods this may be possible, but booking in advance avoids disappointment.

Can I change my reservation, lesson date or lesson time?

Changes are possible, depending on availability (of groups and instructors) and the applicable conditions. Up to 8 days in advance this is no problem at all.

Contact us as soon as possible if you want to change something. WhatsApp: +43 660 23 770 74.

We always try to help out when plans change.

Can I try one day before booking multiple days?

Yes.

Many beginners choose to first take one day of lessons and then add extra days when there is availability.

It may then be the case that the time you want for the following day is already booked, but we always look at the options together on site. If you already know for sure that you want to book several days, we do recommend doing so.

Cancellations & changes

Can I cancel my ski lessons and what are the cancellation conditions?

Yes, cancelling is possible according to the applicable conditions. Up to 8 days in advance this is no problem at all. After that, we are happy to look at the options together.

Contact us as soon as possible if you want to change something. WhatsApp: +43 660 23 770 74.

Can I cancel if I fall ill or have an injury?

Contact us as soon as possible via +43 660 23 770 74 or info@snowsportsmayrhofen.com. A doctor's note is required to cancel free of charge.

What happens if I can't make it to my lesson?

Please contact us as soon as possible.

If you don't show up without notice, the options may be limited.

What happens in bad weather?

Ski lessons normally go ahead in various weather conditions. When conditions affect safety, we look for the best solution. We will always contact you if a lesson cannot go ahead because of weather conditions.

What happens if the lifts are closed?

When lifts are closed due to circumstances beyond our control, we look at what options there are.

Practical preparation

What should I bring to my first ski lesson?

Bring:
• ski equipment
• ski pass
• helmet
• gloves
• warm ski clothing
• ski goggles or sunglasses
• sunscreen

What clothing do I need for skiing?

Good ski clothing consists of:
• thermal underwear
• a warm mid-layer
• waterproof ski jacket and trousers
• gloves
• warm socks
• Bring a backpack so you can store extra layers in it when it is colder or warmer than expected

Do I need special ski socks?

Good ski socks help keep your feet warm and comfortable.

Avoid thick woollen socks or socks that are too big, as these can hurt your feet through friction.

Do I need ski goggles?

Ski goggles are recommended because they protect against snow, wind and sun. Otherwise, we recommend sunglasses. Your eyes can get burned by the high UV and white snow.

Where can I store my skis and is there a ski depot?

A ski depot can be handy so that you don't have to carry your equipment every day. It is located at the Penkenbahn.

Where can I park at the Penkenbahn?

In Mayrhofen you can park at the Ahornbahn, which is a 5-minute walk from the Penkenbahn.

In busy weeks we recommend using the buses that Mayrhofen offers. This is very well organised and a more sustainable option.

How much do ski lessons cost in Mayrhofen?

The price depends on the type of lesson:
• group lesson
• private lesson
• number of days
• period

Check the current prices on our booking page.

Is a private lesson worth the money?

A private lesson offers maximum personal attention and can be interesting for beginners, families and skiers who want to improve their technique in a targeted way.

Also when you are, for example, just coming back from an injury or dealing with fears, a private lesson is the way to get lessons at your own pace.

We're going skiing with our children in Mayrhofen for the first time. What should we keep in mind?

Allow enough time for equipment rental, the lift and the first contact with the ski school.

Choose lessons that suit the children's age and experience, and make sure they have good clothing and equipment.

My children don't speak German. Can they ski in Austria?

Yes.

Many ski schools work internationally and, besides language, also rely heavily on practical explanations and demonstration.

Snowsports Mayrhofen offers lessons in multiple languages.

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